Included with hosting

Custom email included in all hosting plan.

Every hosting plan includes email on the domain you already own. Create addresses like hello@yoursite.com for you and your team, and secure access across our webmail and other third party applications.

See hosting plans How to set it up
No extra cost Works on any mail app Spam filtering included

Why a custom email address matter?

Customers feel safer sharing information or paying a business that uses a branded email instead of a free provider like Gmail or Yahoo.

Branded Identity

Every email you send carries your domain name, not a generic provider address. It builds trust with clients and sets a professional standard from day one.

Addresses for roles

Set up sales@yourcompany.com and support@yourcompany.com so enquiries reach the right business department.

You keep it when staff leave

Because the address belongs to your domain, not to an individual's personal account, you keep control of the mailbox and everything in it.

Spam filtering built in

Incoming mail is filtered before it reaches you, so the obvious junk is dealt with without you configuring anything.

Forward it if you prefer

Not ready to move your whole workflow? Forward the new address to the inbox you already use, and switch properly later.

Nothing extra to pay

It's part of your hosting plan rather than a separate subscription per user, which is how most dedicated email services charge.

Setting it up

Creating an address takes about a minute in cPanel. Getting it onto your phone takes another two.

  • Create the address

    Log in to cPanel, open Email Accounts and click Create. Choose the part that goes before the @, set a password, and it exists immediately.

  • Open it in webmail

    Sign in from any browser and start reading straight away. Nothing to install, which is useful when you are travelling or on someone else's computer.

  • Add it to your phone or desktop

    cPanel lists the exact server settings for your account. Choose IMAP rather than POP3 so the same mail shows up on every device instead of downloading to one and disappearing from the rest.

  • Ask us if it gives you trouble

    Send us a ticket with the device and app you're using, and we'll get your mail flowing. This is a normal support request, not an imposition.

Setup guides Get help
Setting up email

Read email on any device

Standard IMAP, POP3 and SMTP, so it works with anything. No proprietary app to learn.

Webmail

In any browser, with nothing to install.

Phone and tablet

Apple Mail, Gmail app, Outlook mobile.

Desktop

Outlook, Apple Mail, Thunderbird.

Forwarding

Send it on to an inbox you already use.

Common questions

It depends on the plan, the number of mailboxes and the storage they share are listed against each plan at checkout. If you're close to a limit, upgrading takes minutes and nothing has to be moved.
No. We don't offer an email hosting plan, email on your domain comes with your hosting. Here it's part of what you're already paying for.
Yes. The Gmail app and Gmail on the web can both collect from another mailbox over IMAP and send as your custom address. You get the interface you're used to with the address you actually want on your invoices.
Usually a missing or wrong SPF record, which tells receiving servers that our mail servers are allowed to send for your domain. You can check yours with our DNS lookup and look at the TXT records. If it's missing, open a ticket and we'll set it up.
Yes. If you're migrating hosting to us, mail comes across as part of the free migration. If you only want the mailboxes moved, tell us what you're on now and we'll advise.
No, and it's worth being clear about it. Those are full productivity suites with shared documents, calendars, video calls and large per-user storage, billed monthly per person. This is email on your own domain, included with hosting. For most small businesses that's the part they actually needed. If you want the whole suite, you can point your domain at either service and still host your website with us.