Exciting News: LucentHost is now an official Multi-Member LLC! Thank you for growing with us. Read it
Exciting News: LucentHost is now an official Multi-Member LLC! Thank you for growing with us. Read it
There are two ways to reach us, and which one you use depends on whether you already have an account. Both are staffed around the clock.
Pick based on whether you're already a customer. Tickets are tied to your account, so we can see your services without asking you to prove who you are.
Log in to your client area and submit a ticket. This is the right route for anything touching your account, and it's the fastest way to get a real answer.
Have a question before you buy? Start a live chat and ask. No account needed, and you won't be handed to a salesperson who can't answer technical questions.
Two addresses, and sending to the right one gets you a faster answer. Email is slower than a ticket because we can't tie it to your account automatically.
Anything to do with hosting, domains, billing, migrations, technical problems or pre-sales questions. If you're not sure where something belongs, send it here.
support@lucenthost.comPhishing, spam, malware or other misuse of a site hosted on our network. Include the URL or IP address and any headers or logs you have, so the team can act on it without a round trip.
abuse@lucenthost.comSome questions have a faster answer than waiting for a reply from us.
If your site is down, check here before opening a ticket. It may already be known.
Setup guides, DNS records, email configuration and cPanel walkthroughs.
Planned maintenance and network changes are posted here in advance.
Refunds, migrations, payment methods and how anonymous hosting works.
None of this is required, but a ticket with these details usually gets solved on the first reply instead of the third.
Which site or service the problem affects. Accounts often hold several.
Copy the message or attach a screenshot. "It's not working" takes two extra replies to narrow down.
And whether anything changed just before a plugin update, a DNS edit, a new theme.
Saves us suggesting the thing you did an hour ago.
